How can we help you?
Whether you need help with your order, have a question about our sleep products, or any other query. We're happy to help. Our team will assist you and respond within 24 hours
Order & returns
Can I still change or cancel my order?
If your order has not yet been shipped, we can often still make changes. Please send us a message as soon as possible via the contact form or email us.
I haven't received a confirmation email, what now?
Sometimes our emails end up in your spam folder (annoying, but it happens). Nothing found? Feel free to send us a message. We'll check it for you right away.
What exactly does the 60-night sleep trial entail?
At DreamCare, we believe you can only truly assess a product after trying it out at home at your leisure. That's why we give you 60 nights to experience whether it's right for you.
If it's not what you're looking for after all? No problem. Just contact us and we'll help you with the return.
How do returns work at DreamCare?
Not happy with your purchase? No problem. You can return your order within 60 days. Please contact us. We will send you the return instructions step by step. That way, you'll know exactly what to do!
When will I get my refund after a return?
Once your return has been received and checked, we will refund the amount as soon as possible. Usually within 3-5 business days. We will keep you informed by email.
What about warranty on your products?
All our products come with a standard 2-year warranty. If something breaks down during this period that shouldn't, let us know and we'll work together to find a suitable solution.
Shipping
What are the shipping costs?
Ordering for €50 or more? Then you pay no shipping costs! Ordering for less? Then we charge a small contribution. You will always see the costs clearly during checkout.
What is the delivery time of my order?
We ship all orders from our warehouse in the Netherlands. If you order before 5:00 PM, your order will be shipped the same day.
For the Netherlands, delivery time is 1 working day.
For Belgium, it usually takes 1 to 2 working days.
For the rest of Europe, we estimate 2 to 4 working days, depending on the country.
Do I need to be home for the delivery?
In most cases, no. Our products are often shipped as letterbox packages!
Did you order a slightly larger product? Then you will receive it via parcel post. In that case, you will receive a track & trace in advance so you know when it will be delivered. You never have to wait unnecessarily.
Can I track my order?
Once your order has been shipped, you will receive an email with a track & trace link. This allows you to see exactly where your parcel is and when it will be delivered.
Do you also deliver on weekends?
That depends on the delivery service. In the Netherlands, deliveries often happen on Saturdays as well, especially for letterbox parcels. If you order on a Friday, there's a good chance you'll receive your order on Saturday.
General questions
Why does everything revolve around sleep for you?
Because we have personally experienced what sleep deprivation does to you. DreamCare originated from our search for rest, focus, and energy. And we wish everyone the power of a good night's sleep. A better night, A better you!
What are your products based on?
We only choose products we would use ourselves and that customers notice truly help. Comfort and ease of use are paramount. We listen to experiences and continuously improve our products.
Are your products safe to use?
Yes, absolutely. All our products are carefully selected and comply with European guidelines. We only choose solutions that are simple, comfortable, and responsible to use – exactly as we would want them ourselves.
Can I also ask you something if I have doubts about a product?
Of course. We'd love to help you. Do you have a question about which product suits you best, or where to start? Just send us a message.
Are you a medical brand?
No. DreamCare is not a medical brand, and we do not make any medical claims. What we do offer are practical sleep solutions that can truly make a difference to your night.
We focus on comfort, simplicity, and ease of use — products you can easily use without needing medical knowledge. No difficult terms or clinical claims, just honest solutions you can try at home.
Are your products only suitable for people who sleep poorly?
Not at all. Even if you generally sleep well, our products can help make your nights even more comfortable or restful. Better sleep isn't just for bad sleepers; it's for anyone who wants to feel better during the day.
Can I also follow DreamCare on social media?
Yes, glad you asked! We regularly share tips, customer experiences, and updates on new products on our social media channels. Feel free to follow us if you're interested in sleeping better!